Q1: What if the digital display won't show up when I play games or watch videos?
Please open the URL below and follow the instructions.
https://drive.google.com/drive/folders/1wfBmGgBiIg0ZlkSD2_8Lh5mhnvtPEH7u?usp=sharing
Q2: What should I do if the cooler doesn't display the temperature after installing the software?
I. Preliminary inspection
1. The cable for display, connect to USB 2.0 port right and tightly on MB?
2. Download software from the official Ocypus website：
https://www.ocypus.com/download.html
3. Click Ocypus Logo in bottom right on PC screen, whether it shows 1 device?
**If 1 means the right installation for Ocypus digital software.
**If 0 means the wrong installation for Ocypus digital software.
4. Meanwhile“ON”and“CPU”is opened（golden color means opened）
II. If the device still cannot be displayed correctly, please assist in checking the question:
1. Uninstall the software, close the antivirus software, then download the newest Ocypus software from website again.
2.Add the installation folder to the exclusions and whitelisting the application in Windows Defender.
Q3: How to solve the problem that the temperature display turns off every time I play a game and returns to normal after restarting the computer?
This issue may be caused by conflicts between certain games and our driver program. In such cases, please feel free to contact our after-sales email. We will provide technical support and resolve this problem by upgrading the firmware.
Q4: I don't want to use the digital display function, nor do I wish to download any software. How can I prevent the automatic pop-up prompting to download the software?
In such cases, simply disconnect the USB cable connecting the cooler to the motherboard, and that will do the trick.
